Overview Live Chat Cost
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Live Chat Cost
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible in the program’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information this handy little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about each the folks on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have just two plans: one is very basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Live Chat Cost
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which monitor the level of your customer services.
In terms of the Plan, The whole website looks really nice and I can also say that UX does not lack in that department. There is 1 thing that confused me when I had been on the primary site , I clicked on the conversation window three days, before I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a basic live chat solution, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and providing different plans using a larger range of features To satisfy their future clients. Live Chat Cost