Introduction Live Chat Couple
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat which can be found on your website is a process which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Couple
The Live chat program is much more involved than your normal customer. You will have the ability to see every one of the visitors that are on your website at any particular time, in addition to their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of this information is going to be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that looks a little old fashioned. It seems like it’s packed with advertisements, except it’s only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between agents. Another representative can follow the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Couple
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight into what clients are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the program, you might find there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Live Chat Couple