Introduction Live Chat Customer Service
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your site is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Customer Service
The Live chat app is much more involved than your average customer. You’ll be able to see every one of the visitors which are on your site at any particular time, in addition to their IP address, their referral source, their local time, working system and a whole lot more. While some of the information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site that seems a little old fashioned. It seems like it is packed with ads, but it’s just a website version of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between agents. Another agent can follow-up the situation and reply within minutes. It’s helpful when an agent does not possess the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Customer Service
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or each of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the program, you may find there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from there. Live Chat Customer Service