Introduction Live Chat Customer Service
There’s no reason live chat shouldn’t be easy. Live Chat Customer Service
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies provide instant answers and convert more leads.
You are not going to locate anything mad with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers fast.
So let us take a deeper look into the live chat platform to know who it’s best for and all of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within moments of communication via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you understand exactly what to begin speaking about, and you have the instruments for creating canned answers for specific parts of your website. Live Chat Customer Service
The obvious beginning to this review is that the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your website before, the agent on the backend sees all of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and after the conversation. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would love to manage live chats while on the move. For example, if you have to leave the workplace but still wish to give the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your site in real-time. Your customer support is continually managed, as it functions just like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For example, a site is provided for studying about updates and tips, while the Guides page is full of information about the best way best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and about the website for all plans. Live Chat Customer Service
Pure Chat does not have a free trial. But you don’t want one at all, since the company delivers a solid free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of characteristics you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, boundless chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the previous plan and support for ten consumers, five sites, an infinite chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t pleased with their services. Read these instructions to find out the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with large support teams. Live Chat Customer Service