Why choose Crisp? Live Chat Customer Service Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics could be significant for you also. Live Chat Customer Service Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the background was not available. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we create because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the same way we do in Storyblokwe do not wish to limit the consumer to the usage of this machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we tested and largely available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we want to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you could go for one seat for each team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the first paid program against the majority of the high tier plans to see the way the price scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Live Chat Customer Service Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they operate and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and attribute together with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those attribute we did not need but would have to cover. We are glad to say we think we got the very best fit for us, maybe it will fit as nicely for you. We saw that the list of 8 facets above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients that are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you’ve got a question or wish to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Customer Service Software