Intro Live Chat Customer Service Software
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable facets of this particular tool, and having live chat which can be found on your own website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Customer Service Software
The Live chat program itself is much more involved than your normal customer. You’ll be able to see every one of the visitors that are on your website at any particular time, as well as their IP address, their referral origin, their local time, working system and much more. Though some of this info is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site that looks a little old fashioned. It seems like it is full of ads, but it is just a website version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between representatives. The other agent can follow-up the case and answer within minutes. It is helpful when an agent does not have the knowledge to address the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Chat Customer Service Software
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality as well. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you might discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Live Chat Customer Service Software