Introduction Live Chat Customer Service Software
There’s no motive live chat should not be easy. Live Chat Customer Service Software
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies deliver instant replies and convert more prospects.
You are not likely to locate anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat system to know who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable evaluations. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes that you sell on your site, you understand exactly what to begin speaking about, and you have the instruments for making canned responses for certain components of your site. Live Chat Customer Service Software
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats come in real-time), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting so that clients know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d love to handle live chats while on the go. By way of example, if you need to leave the office but still wish to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the mobile apps. You have settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is continually managed, as it works just like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. By way of example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with advice about how best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and on the website for many plans. Live Chat Customer Service Software
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company delivers a strong free plan you could continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, one website, boundless chats per month, a one day chat history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we share with you a few answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big aid groups. Live Chat Customer Service Software