Why Select Crisp? Live Chat Customer Support
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Live Chat Customer Support
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we attempted had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we make because we actually want to earn contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do in Storyblokwe don’t want to restrict the user to the use of the machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send specific mails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Interesting, it is something that you can control. You could choose one account for the entire team (which is cheap with most options ), or you might go for one chair for every team member. Since we want to get that personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier programs to see how the cost scales again. The highest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for testing. Live Chat Customer Support
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools already – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and feature with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we didn’t need but might have to pay for. We are pleased to state that we believe we have the very best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a query or wish to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Customer Support