Intro Live Chat Customer Support
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat available on your site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Customer Support
The Live chat app is a great deal more involved than your average client. You’ll be able to observe each of those visitors that are on your site at any particular time, as well as their IP address, their referral source, their local time, operating system and a whole lot more. Though some of this information is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site that looks a little old fashioned. It looks like it’s packed with advertisements, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between representatives. The other representative can follow the case and reply within minutes. It is helpful when an agent does not have the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Live Chat Customer Support
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there does not have any personality as well. The movie tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of character here might not have any impact on customer support on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the best option or each the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you may find there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of additional operators) could be accessed with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from there. Live Chat Customer Support