Intro Live Chat Customer Support
There’s no reason live chat should not be simple. Live Chat Customer Support
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more leads.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat system to understand who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you may track your visitors. For example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your website in real time. So if somebody is considering a pair of sneakers that you sell on your website, you know exactly what to begin speaking about, and you have the instruments for creating canned answers for specific parts of your site. Live Chat Customer Support
The obvious start to this review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Feel free to modify around colours, set triggers for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the chance to decide on the default stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of instance, if you need to leave the office but still wish to give the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are taken over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer service is constantly handled, since it functions like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with information about how best to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email service in-app and on the website for many plans. Live Chat Customer Support
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the company delivers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, per one day chat history and native mobile programs.
Starter — For $20 a month you get support for two users, two websites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything from the former plan and service for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for individuals simply testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we share with you some answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is essential that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with big support groups. Live Chat Customer Support