Intro Live Chat Customer Support Software
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat available on your own site is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Customer Support Software
The Live chat app is much more involved than your normal customer. You’ll be able to observe every one of the visitors that are on your website at any particular time, as well as their IP address, their referral source, their local time, operating system and much more. Though some of the information is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site which seems somewhat old fashioned. It looks like it is full of advertisements, but it’s just a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between agents. Another representative can follow-up the situation and answer within minutes. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Customer Support Software
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer support on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is your best option or all the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you might discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Live Chat Customer Support Software