Background Live Chat Customer Support Software
There’s no reason live chat should not be easy. Live Chat Customer Support Software
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more prospects.
You are not likely to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with customers who want answers fast.
So let us take a deeper look to the live chat platform to understand who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally positive ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to set up and navigate because of its user friendly interface. They also like how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd said they were in a position to persuade customers to commit to a purchase within moments of communication via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. By way of example, if you’re sitting on the Chat backend you have the ability to view which users are surfing your website in real time. So if someone is looking at a pair of shoes you sell on your website, you know exactly what to begin talking about, and you even have the tools for making canned answers for certain components of your site. Live Chat Customer Support Software
The obvious start to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the chats come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to modify about colours, set causes for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would love to handle live chats while on the go. For example, if you need to leave the workplace but still wish to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular programs. You have settings for actually executing the chats, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your website in real-time. Your customer service is constantly managed, since it functions just like texting from your cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and vision for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. By way of instance, a site is provided for studying about updates and tips, while the Guides page is full of information about the best way to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and on the website for all programs. Live Chat Customer Support Software
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company offers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of features you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten users, five sites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep expenses down. In this report, we discuss with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
When deciding upon a live chat program, it is important that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with just a few products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid teams. Live Chat Customer Support Software