Why Select Crisp? Live Chat Demo

In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup too. You will know how to compare live chats and which metrics might be significant for you also. Live Chat Demo

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How was that choice made?

Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.

 

What did we use before?

We’ve Used several other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at the moment: we had to proceed.

 

Chat history

We found 14 times history, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had this feature, some at higher price tags, others together with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.

How many contacts do we want?

We attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we create because we really want to make contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:

So at Crisp, you do not scale by use – that is enormous! They think the same way we do at Storyblokwe do not want to limit the user to the usage of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.

 

Trigger events / messages

Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the very first paid program.

 

Ability to send campaign messages

From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we like to send specific emails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.

 

Amount of brokers

The broker chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the whole group (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we like to have this personal approach to our clients the idea of using one accounts for the whole team was dropped immediately. We have started to compare the first paid program contrary to the majority of the high tier plans to observe the way the price scales again. The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Live Chat Demo

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Integrations

Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we focused on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.

 

Control the client via JavaScript

We are using the chat not Only on the site but also in our application itself. Users may want to report a problem or merely have a quick question about something, hence the direct integration, and a option to initialize and hide/show the client with JavaScript has been a must-have. It was possible with the majority of live chats we have attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well documented so that we got that operating in less than half an hour.

 

What’s Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you can manage all your user inquiries.”

From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. Which is exactly what we were looking for since we evaluated other alternatives.

 

Pricing

This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade programs and attribute with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those attribute we didn’t need but would need to cover. We’re pleased to state that we think we have the best match for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you want to find your own best match.

Conclusion

We made contact with incredible great people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. If you’ve got a question or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Live Chat Demo

 

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