Intro Live Chat Demo
There’s no reason live chat should not be easy. Live Chat Demo
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more leads.
You’re not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat platform to know who it is ideal for and all of those features are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has normally favorable evaluations. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate due to its user-friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive review of Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real time. So if somebody is looking at a pair of sneakers you sell on your website, you understand precisely what to start speaking about, and you even have the tools for creating canned responses for certain parts of your website. Live Chat Demo
The obvious start to this particular review is the actual chat interface. Does this feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (where the talks arrive in real time ), but it also allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like before, during and following the conversation. Feel free to change about colours, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the go. By way of instance, if you have to leave the office but still wish to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually executing the chats, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your website in real-time. Your customer support is constantly managed, since it works just like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics with time. You can track your client satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of advice about how to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and about the web site for all programs. Live Chat Demo
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the company offers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of features that you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, per one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free program for individuals just testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may help you keep expenses down. In this report, we discuss with you a few answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read the following directions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s important that the software integrates with other applications your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with big aid groups. Live Chat Demo