Intro Live Chat Desktop App
Giving your applications the name of a whole Category of software is quite a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the market.” We are going to figure out whether that is true. Live Chat Desktop App
It is worth noting that unlike other suppliers in this space, LiveChat invoices you per concurrent user. That means one chair may be used by numerous agents, which can be very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. Should you want more than only four topics and a full discussion history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to observe how pros assess it in their reviews, but also to find out whether the real people and companies which purchase it are really satisfied with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad selection of social media websites. The data is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools which you could use for your internet sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your team to talk with customers and potential customers directly on your websites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Capabilities, and likely the most number of tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check if they’re using shopping cart, or even abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team agent can speak to more people in less time when compared using a phone representative. The program can quickly generate reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the speed of your group’s responses and assess how to improve your ceremony. Live Chat Desktop App
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. With this alone, you gain a significant advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and lets you remove long queues while engaging customers with your quick replies. Its ticket management capability allows to supply tickets from discussion and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that may be used to spot areas that may be optimized and improved. It’s possible to quantify chat duration, first reaction times, and traffic traffic. These reports, along with staffing prediction, can enable you to adjust the amount of brokers to cover all chats. Customers may also find the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and control such as easily altering any portion of the chat window, both regarding appearances in addition to behavior. You could even add your personal social media buttons so your clients can reach your fan page straight from chat, and even personalize agent profiles not only with names and titles but also with real photos to get the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and support that provides not just an efficient and dependable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your sites and you are good to go, allowing a real-time tool to participate and interact with your customers or clients, and measuring the outcomes of these engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and functionality for your internet business. Live Chat Desktop App
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background that she was requesting a return policy. As he expects — she would like to return her sneakers. As it’s Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Characteristics: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a favorable feedback about business’s customer service.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what is shop’s return policy. She needs an reply to her question as soon as possible but she does not like making calls. Luckily, she can begin a conversation with a live conversation representative. Jane types in her question oblivious that Dave can already see what she’s writing. As her query is rather a common one, Dave enters a previously saved material, so that he does not have to write it on. Jane sends her message and within a second she receives a URL to the return policy and a full explanation of steps she should take. She completes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for fulltime support team
Business Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be managed more easily by your group with various statuses (open( pending( solved).
It’s not the most affordable live chat software but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of acquiring a live chat software, I think they would need to look no more. Live Chat Desktop App