Overview Live Chat Download Android
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Live Chat Download Android
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, telling us about all of the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Live Chat Download Android
A nice addition that they Offer is what they call a Callback feature. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the quality of your customer services.
In terms of the Plan, The whole website looks really nice and I may even say that UX does not lack in that department. There is one thing which confused me when I had been on the primary websiteI clicked on the conversation window three times, until I understood that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They will be scaling and supplying different plans using a larger range of features To satisfy their future clients. Live Chat Download Android