Overview Live Chat Download
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Live Chat Download
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their information — this convenient little feature is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each the people on our website.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Live Chat Download
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
In case that is not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the quality of your customer service.
Concerning the design, The whole site looks very nice and that I can also say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I had been on the primary site , I clicked on the chat window three days, before I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a basic live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and providing other programs using a larger range of features To meet their future clients. Live Chat Download