Intro Live Chat Download
Giving your software the name of an entire Category of applications is rather a bold move. Their title”LiveChat” clearly sends a message out:”we would like to shape the marketplace ” We’ll find out if that is true. Live Chat Download
It is worth noting that unlike other providers within this space, LiveChat bills you a concurrent user. That means one seat can be used by numerous agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. If you want more than only four topics and a full chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to discover if the real people and companies that purchase it are really satisfied with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a broad range of social networking websites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools which you could use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your team to converse to clients and potential clients directly on your websites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and likely the greatest tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they are using shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team agent can speak to more people in less time compared using a telephone agent. The software can quickly generate reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s responses and evaluate how to improve your service. Live Chat Download
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing system built into the stage. With this alone, you gain a substantial advantage over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and allows you to get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capability allows to source tickets from discussion and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports that may be used to spot areas which can be improved and optimized. It is possible to quantify chat length, first reaction times, and traffic traffic. These reports, together with staffing prediction, can enable you to adjust the number of brokers to pay for all chats. Customers may also see the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and management for example easily altering any portion of the chat window, both in terms of appearances as well as behaviour. You could even add your own social networking buttons so your customers can reach your lover page straight from discussion, and even customize agent profiles not only with names and titles but also with actual photographs to get the best outcomes. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce sales and service that provides not just an efficient and reliable communications platform with your customers, but also goals and sales tracker. Embedding a few lines of code onto your own websites and you are good to go, allowing a real-time tool to engage and interact with your customers or clients, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your internet business. Live Chat Download
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees in the background that she had been asking for a return policy. As he anticipates — she wants to return her sneakers. As it’s Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Features: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a positive feedback about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what is store’s return policy. She wants an answer to her question as soon as possible but she does not like making calls. Fortunately, she is able to start a conversation with a live conversation representative. Jane types in her question unaware that Dave can see what she’s writing. As her query is rather a common person, Dave enters a previously saved message, so that he doesn’t have to write it over. Jane sends her message and inside a second she gets a link to the return policy and a full explanation of steps she should take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed yearly ) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with various statuses (open( pending, solved).
It is not the most affordable live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would have to look no further. Live Chat Download