Overview Live Chat Download
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat available on your site is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Download
The Live chat program is much more involved than your normal client. You’ll be able to see every one of those visitors that are on your website at any given time, as well as their own IP address, their referral source, their local time, operating system and much more. Though some of this information is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website that looks somewhat old fashioned. It looks like it’s packed with advertisements, except it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between representatives. The other agent can follow-up the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Download
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is the best alternative or all the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you might discover there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from that point. Live Chat Download