Intro Live Chat Download
There is no reason live chat shouldn’t be easy. Live Chat Download
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface using tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small businesses deliver instant replies and convert more leads.
You are not going to find anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let’s have a deeper look into the live chat platform to understand who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has normally favorable evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user-friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they have been able to convince customers to commit to a buy within moments of communication through the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. For instance, if you’re sitting on the Chat backend you have the capability to view which users are browsing your website in real time. So if someone is considering a pair of sneakers you sell on your website, you know precisely what to start talking about, and you even have the tools for creating canned answers for specific parts of your website. Live Chat Download
The obvious beginning to this review is that the true chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like before, during and after the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would love to manage live chats while on the go. By way of instance, if you need to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is constantly managed, since it works just like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information on the best way best to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and on the website for many programs. Live Chat Download
Pure Chat does not have a free trial. However, you do not need one at all, since the provider delivers a solid free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of features that you don’t get together with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, one website, boundless chats each month, a one day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and service for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals simply testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may help you keep down expenses. In this report, we share with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read these instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s important that the program integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big aid groups. Live Chat Download