Why choose Crisp? Live Chat Event Software

In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your business and startup too. You will understand how to compare live chats and which metrics could be important for you too. Live Chat Event Software

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How was that selection made?

Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.

 

What did we use before?

We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to move on.

 

Chat log

We found 14 times history, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others together with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.

How many connections do we need?

We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can’t limit on the connections we make because we actually want to make contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:

So at Crisp, you do not scale by usage – that is huge! They believe the identical way we do at Storyblok, we do not want to limit the consumer to the usage of the machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.

 

Trigger events / communications

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the very first paid plan.

 

Possibility to send campaign messages

From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats provide. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send specific mails to particular target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.

 

Number of brokers

The agent seats is kinda Interesting, it’s something you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you could go for one seat for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the whole team was dropped immediately. We have started to compare the first paid program against most of the high tier programs to see the way the price scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Event Software

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Integrations

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools – so we concentrated on how they work and function together with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.

 

Control the client via JavaScript

We are using the chat not Only on the website but also in our program itself. Users might want to report an issue or merely have a fast question about something, therefore the direct integration, and a option to initialize and hide/show the customer with JavaScript was a must-have. It had been possible with the majority of live chats we’ve attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so that we got that operating in less than 30 minutes.

 

What’s Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you are able to handle all of your user inquiries.”

From our experience, Crisp actually Ships with the attention on such chat experience for your customers. Which is precisely what we were searching for as we evaluated other alternatives.

 

Pricing

This one is tricky. If you read The last few points you noticed that we contrasted the lower grade programs and feature with the maximum tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those attribute we did not need but might have to pay for. We are pleased to state we think we got the very best match for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you want to find your own best fit.

Conclusion

We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you’ve got a query or want to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Event Software

 

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