Intro Live Chat Examples
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the particular tool, and using live chat available on your website is a process which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Examples
The Live chat program itself is much more involved than your normal client. You will be able to observe every one of those visitors which are on your site at any particular time, as well as their own IP address, their own referral source, their local time, working system and much more. While some of this information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website which seems a little old fashioned. It looks like it’s packed with advertisements, except it is only a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving agents. Another agent can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Examples
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or each the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight in what clients are looking for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you might discover there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of further operators) can be accessed with this free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Live Chat Examples