Introduction Live Chat Facility For Website
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat available on your own website is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Facility For Website
The Live chat app itself is a great deal more involved than your average client. You’ll be able to see every one of those visitors that are on your website at any given time, as well as their IP address, their own referral source, their local time, working system and a whole lot more. While some of this information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site that looks a little old fashioned. It seems like it’s full of advertisements, but it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between agents. Another representative can follow the situation and answer within minutes. It’s helpful when an agent does not possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Facility For Website
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is the best alternative or each of the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information provides you an insight into what clients are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you might find there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Live Chat Facility For Website