Introduction Live Chat Feature Comparison
There is no motive live chat should not be easy. Live Chat Feature Comparison
It’s all about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses provide instant replies and convert more prospects.
You are not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers quickly.
So let’s take a deeper look to the live chat system to know who it is best for and which of those features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally favorable evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to set up and navigate due to its user friendly interface. They also like the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd stated they were able to convince customers to commit to a buy within minutes of communicating through the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are browsing your site in real time. So if someone is looking at a pair of sneakers you sell on your site, you understand precisely what to begin talking about, and you even have the instruments for creating canned responses for certain parts of your site. Live Chat Feature Comparison
The obvious beginning to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened before. It works exactly like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to change about colors, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to manage live chats while on the move. By way of instance, if you have to leave the office but still want to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile apps. You have settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is continually handled, as it works like texting from the phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll find for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is filled with advice on how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email support in-app and about the website for many plans. Live Chat Feature Comparison
Pure Chat does not have a free trial. However, you do not want one at all, since the company delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, one site, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything from the former plan and service for ten users, five websites, an unlimited chat history and also the capacity to remove the Chat branding.
We like the Free plan for people simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When choosing a live chat software, it is important that the program integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with large support groups. Live Chat Feature Comparison