Overview Live Chat Features
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Live Chat Features
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little feature is put on the right and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about each of the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Live Chat Features
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
Concerning the Plan, The entire site looks really nice and I may even say that UX doesn’t lack in that department. There is one thing that confused me though: when I had been on the primary site , I clicked on the chat window three days, until I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are searching for a basic live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and providing other plans with a wider range of attributes To meet their future clients. Live Chat Features