Introduction Live Chat Features
Giving your software the name of an entire Category of software is rather a bold move. Their title”LiveChat” certainly sends a message out:”we would like to shape the marketplace .” We’ll figure out whether that’s true. Live Chat Features
It’s worth noting that unlike other suppliers in this space, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which is particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. If you want more than only four themes and a complete chat history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We know that when you create a decision to buy Live Chat Software it is important not just to observe how pros assess it in their reviews, but also to discover whether the actual people and companies which buy it are actually happy with the item. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide range of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools that you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to talk with customers and possible customers directly on your websites and in real time.
There are 3 Major components of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross-platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and likely the most number of tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You can check whether they are utilizing shopping cart, or even abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team representative can speak to more people in less time compared using a phone agent. The program can quickly create reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the rate of your group’s answers and evaluate how to improve your ceremony. Live Chat Features
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. For this , you acquire a substantial edge over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot handle, and lets you remove long queues while engaging clients with your fast answers. Its ticket management capacity allows to supply tickets from discussion and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that can be used to spot areas which can be optimized and improved. It is possible to measure chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the amount of agents to pay for all chats. Customers can also find the amount of chats, attained goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control such as easily altering any part of the chat window, both regarding appearances in addition to behavior. You can also add your personal social networking buttons so that your clients can reach your lover page directly from chat, and also customize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you get to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and support that provides not only an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your own sites and you’re good to go, allowing a real-time tool to participate and interact with your visitors or customers, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your online business. Live Chat Features
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees in the history that she was requesting a return policy. As he expects — she would like to return her shoes. As it is Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the chat as”yield”.
Characteristics: discussion history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable feedback about business’s customer services.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what’s shop’s return policy. She needs an reply to her question as soon as possible but she does not like making calls. Luckily, she is able to start a chat with a live chat agent. Jane types inside her question oblivious that Dave can see what she is writing. As her query is quite a common person, Dave enters a previously saved material, so he doesn’t need to write it over. Jane sends her message and within a second she receives a URL to the return coverage along with a complete explanation of steps she should take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed yearly ) Ideal for full-time assistance team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go into this channel and can be handled more easily by your team with different statuses (open, pending, solved).
It is not the most affordable live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of acquiring a live chat program, I think that they would need to look no more. Live Chat Features