Overview Live Chat Features
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are many customizable facets of this tool, and having live chat available on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Features
The Live chat program itself is much more involved than your normal client. You’ll be able to see each of those visitors that are on your website at any given time, in addition to their IP address, their referral origin, their regional time, working system and much more. Though some of the information is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site which seems somewhat old fashioned. It seems like it’s packed with ads, but it is just a website version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving representatives. The other agent can follow-up the case and answer within seconds. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat Features
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any personality as well. The movie tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the ideal option or each the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the program, you might discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from that point. Live Chat Features