Intro Live Chat Features
There’s no reason live chat shouldn’t be easy. Live Chat Features
It’s all about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses deliver instant answers and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with clients who need answers fast.
So let us have a deeper look into the live chat system to understand who it’s ideal for and all of those attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s normally positive evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate due to its user-friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your site in real-time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to start speaking about, and you have the tools for creating canned answers for certain components of your site. Live Chat Features
The obvious beginning to this review is that the true chat interface. Does this feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and after the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the opportunity to go with the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would like to manage live chats while on the move. By way of example, if you have to leave the office but still want to give the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually executing the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer support is continually managed, as it functions just like texting from your cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is filled with information about the best way best to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the web site for many programs. Live Chat Features
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the provider offers a strong free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and also the ability to eliminate the Chat branding.
We like the Free plan for people simply testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this report, we share with you some responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a few goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big aid teams. Live Chat Features