Why choose Crisp? Live Chat For Business Websites
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your business and startup too. You may understand how to compare live chats and which metrics might be significant for you too. Live Chat For Business Websites
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. Our choice was clear at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we tried had this feature, a few at higher price tags, others together with a badly implemented search feature, therefore the history wasn’t available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we really want to make contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do in Storyblok, we do not want to limit the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send specific mails to specific target groups and again: we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker seats is kinda Interesting, it is something that you can control. You could choose one account for the whole team (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we like to have this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve begun to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales . The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for analyzing. Live Chat For Business Websites
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we concentrated on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower grade programs and feature together with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those attribute we didn’t need but might have to pay for. We are glad to state we think we got the best fit for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you’ve got a question or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat For Business Websites