Summary Live Chat For Mobile Devices
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Live Chat For Mobile Devices
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, accessible in the app’s sidebar — there land all of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little feature is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about all of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one may not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Live Chat For Mobile Devices
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to reply. All messages out of social networks look right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the design, The whole site looks really nice and I may even say that UX doesn’t lack in that section. There’s one thing that confused me though: when I had been on the primary site I clicked on the conversation window three days, before I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and supplying different plans with a larger selection of features To meet their future customers. Live Chat For Mobile Devices