Why choose Crisp? Live Chat For My Website Free
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect choice for your company and startup too. You may understand how to compare live talks and that metrics might be significant for you also. Live Chat For My Website Free
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, some at higher price tagsothers combined with a poorly executed search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do in Storyblok, we don’t wish to restrict the user to the use of this machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we hate spam on the side. So we want to send specific emails to specific target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you could go for a single seat for every team member. Since we like to have that personal approach to our customers the notion of using one account for the whole team was dropped immediately. We have started to compare the very first paid plan against most of the high tier programs to see how the price scales again. The highest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat For My Website Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower grade plans and feature together with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those attribute we did not need but might have to pay for. We are glad to state we think we have the best match for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients that are looking for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a query or want to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat For My Website Free