Introduction Live Chat For My Website
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable facets of this particular tool, and having live chat which can be found on your site is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat For My Website
The Live chat program is a great deal more involved than your average client. You will be able to observe every one of the visitors that are on your site at any given time, as well as their own IP address, their referral origin, their regional time, working system and a whole lot more. While some of the information is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that seems a little old fashioned. It seems like it is full of advertisements, except it’s only a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving agents. Another agent can follow-up the case and answer within seconds. It is useful when an agent does not possess the knowledge to solve the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Live Chat For My Website
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is your ideal option or all the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight in what customers are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you may discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (out of further operators) could be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. Live Chat For My Website