Introduction Live Chat For My Website
There is no reason live chat should not be easy. Live Chat For My Website
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small companies provide instant answers and convert more leads.
You are not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat system to know who it’s best for and all of the features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has normally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within minutes of communication via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. For instance, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real-time. So if somebody is considering a pair of shoes that you sell on your site, you understand exactly what to start talking about, and you even have the instruments for creating canned answers for certain components of your website. Live Chat For My Website
The obvious beginning to this particular review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like prior to, during and following the conversation. Feel free to modify around colours, set triggers for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the chance to go with the default stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would love to manage live chats while on the go. By way of example, if you have to leave the office but still want to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are all carried over to the cellular apps. You have settings for actually carrying out the chats, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer service is continually managed, since it functions like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will discover for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is filled with information on how to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email support in-app and about the website for many programs. Live Chat For My Website
Pure Chat does not have a free trial. But you do not need one at all, because the company delivers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of features you don’t get together with the free package.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, a one day discussion history and native mobile programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and service for ten consumers, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep down expenses. In this report, we share with you some answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not pleased with their services. Read these directions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat program, it is essential that the software integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large aid teams. Live Chat For My Website