Why Select Crisp? Live Chat For Saas Best Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right decision for your company and startup as well. You may know how to compare live chats and which metrics could be important for you too. Live Chat For Saas Best Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at the moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live chats we tried had this feature, some at higher price tagsothers together with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblokwe do not want to restrict the user to the usage of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats offer. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole team (which can be cheap with the majority of options ), or you might go for a single chair for every team member. Since we like to have this personal approach to our clients the notion of using one account for the whole group was dropped instantly. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to see how the cost scales again. The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for testing. Live Chat For Saas Best Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we focused on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and attribute together with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those feature we didn’t need but would have to pay for. We’re glad to say we think we have the very best fit for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of clients who are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you have a query or want to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat For Saas Best Live Chat Software