Why choose Crisp? Live Chat For Saas Olark Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your business and startup as well. You will know how to compare live talks and that metrics could be important for you too. Live Chat For Saas Olark Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tags, others together with a badly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we create because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblokwe don’t wish to restrict the consumer to the usage of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. So we like to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you could go for a single chair for every team member. Since we want to get that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier programs to observe how the price scales again. The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Live Chat For Saas Olark Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier plans and attribute with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but might need to pay for. We’re glad to state we think we have the very best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of customers that are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you’ve got a question or want to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat For Saas Olark Live Chat Software