Why Select Crisp? Live Chat For Sales
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your company and startup as well. You may know how to compare live talks and that metrics could be important for you too. Live Chat For Sales
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we attempted had this feature, a few at higher price tagsothers together with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really wish to earn contact with all of them. Unlimited contacts was what we were searching for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which is cheap with most options ), or you could go for one chair for every team member. Since we want to have that personal approach to our clients the notion of using one accounts for the whole group was dropped immediately. We have begun to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales again. The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for testing. Live Chat For Sales
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier programs and attribute together with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those attribute we didn’t need but would need to pay for. We are pleased to state that we think we got the best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all customers who are searching for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a query or wish to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat For Sales