Intro Live Chat For Sales
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable facets of this particular tool, and using live chat which can be found on your website is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat For Sales
The Live chat app is much more involved than your average customer. You will be able to see each of the visitors which are on your site at any particular time, as well as their own IP address, their own referral origin, their regional time, operating system and much more. Though some of this info is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that seems somewhat old fashioned. It looks like it’s full of ads, but it’s just a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between agents. Another representative can follow-up the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to solve the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Chat For Sales
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight into what clients are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Live Chat For Sales