Why choose Crisp? Live Chat For Website Reviews
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you also. Live Chat For Website Reviews
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live chats we tried had this attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we really want to make contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do in Storyblokwe do not wish to restrict the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one accounts for the whole group (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to get that personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier plans to observe how the cost scales again. The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Live Chat For Website Reviews
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier programs and attribute with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those attribute we did not need but might have to pay for. We are glad to say that we think we got the very best match for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of clients who are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you have a query or want to inform us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat For Website Reviews