Intro Live Chat For WordPress Site
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat available on your own website is a process that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat For WordPress Site
The Live chat program is much more involved than your normal customer. You will be able to see each of those visitors that are on your site at any given time, in addition to their own IP address, their referral source, their regional time, operating system and a whole lot more. While some of the info will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a website that seems somewhat old fashioned. It looks like it’s packed with advertisements, but it’s just a site version of ProvideSupport. If you wont let that bother you too much, you can read the next steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions between representatives. The other agent can follow-up the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Live Chat For WordPress Site
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock picture which provides you the belief that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or all of the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Live Chat For WordPress Site