Why Select Crisp? Live Chat For Your Website
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Live Chat For Your Website
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can not limit on the connections we create because we really wish to make contact with all of them. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do in Storyblok, we don’t want to restrict the user to the use of the system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all options we tested and largely available in the first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. So we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to have this personal approach to our customers the notion of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid plan contrary to most of the high tier programs to observe how the price scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. Live Chat For Your Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools – so we focused on how they work and perform with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier plans and feature together with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those feature we did not need but would need to pay for. We are glad to say that we think we got the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers that are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad we made that decision. If you have a question or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat For Your Website