Why Select Crisp? Live Chat Free Download For Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup as well. You will understand how to compare live chats and which metrics could be important for you too. Live Chat Free Download For Website
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing seems to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do at Storyblok, we do not want to restrict the user to the use of the system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics those live talks provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you might go for one seat for each team member. Since we like to have this personal approach to our clients the idea of using one account for the whole team was dropped immediately. We have begun to compare the first paid program against most of the high tier programs to observe the way the price scales . The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Live Chat Free Download For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade programs and attribute together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we didn’t need but might need to cover. We are glad to say that we believe we have the very best match for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients who are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a query or want to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Free Download For Website