Introduction Live Chat Free Download For Website
There is no motive live chat shouldn’t be easy. Live Chat Free Download For Website
It’s all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses provide instant replies and convert more leads.
You’re not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat platform to understand who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has generally positive evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within minutes of communication via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. By way of example, if you’re sitting on the Chat backend you have the capability to view which users are browsing your website in real time. So if somebody is considering a pair of shoes you sell on your site, you know precisely what to start talking about, and you even have the tools for creating canned responses for specific parts of your site. Live Chat Free Download For Website
The obvious beginning to this particular review is that the actual chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks come in real time ), but it also lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and after the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the move. For instance, if you need to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile programs. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is constantly handled, since it works like texting from your phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll find for live chat. By way of instance, a site is provided for studying about updates and tips, while the Guides page is full of advice about the best way to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you an notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and on the web site for all programs. Live Chat Free Download For Website
Pure Chat does not have a free trial. But you do not want one at all, since the company offers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one website, boundless chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the former plan and service for ten users, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free program for people simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may help you keep expenses down. In this report, we discuss with you some answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big support teams. Live Chat Free Download For Website