Overview Live Chat Free Download
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Live Chat Free Download
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are still left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible in the app’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When chatting with your Clients you can immediately check their data this handy little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about all of the people on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Live Chat Free Download
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
Concerning the Plan, The whole website looks really nice and I can even say that UX doesn’t lack in that section. There’s one thing that confused me when I was on the primary site , I clicked on the conversation window three days, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re looking for a standard live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and supplying other programs using a wider range of features To meet their future clients. Live Chat Free Download