Introduction Live Chat Free Download
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat available on your own website is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Free Download
The Live chat app itself is a great deal more involved than your average client. You’ll have the ability to observe every one of those visitors which are on your site at any particular time, in addition to their IP address, their referral origin, their regional time, working system and much more. While some of the info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website that seems somewhat old fashioned. It seems like it’s packed with ads, except it’s just a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving agents. Another agent can follow the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Free Download
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from that point. Live Chat Free Download