Why Select Crisp? Live Chat Free Software Download
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup too. You may know how to compare live chats and which metrics could be important for you also. Live Chat Free Software Download
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the background was not accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really want to make contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do in Storyblok, we don’t wish to limit the user to the usage of this machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send specific emails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something that you can control. You could choose one account for the whole team (which is cheap with the majority of solutions), or you might go for one seat for every team member. Since we like to get that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the first paid program contrary to the majority of the high tier programs to see how the price scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Live Chat Free Software Download
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower tier plans and attribute with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but might need to cover. We’re pleased to state we believe we got the very best fit for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of customers that are searching for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. If you’ve got a query or want to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Free Software Download