Overview Live Chat Free Trial
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat available on your site is a process which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Free Trial
The Live chat app itself is a great deal more involved than your average client. You will have the ability to observe every one of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their local time, operating system and a whole lot more. While some of the info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a website which looks somewhat old fashioned. It seems like it is full of advertisements, but it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another representative can follow the situation and answer within seconds. It is useful when an agent does not have the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Free Trial
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer support on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is the best alternative or each of the plans. They provide 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to continue from that point. Live Chat Free Trial