Why choose Crisp? Live Chat Function
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics could be important for you too. Live Chat Function
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live talks we attempted had this attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake once. We can not limit on the contacts we create because we actually want to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblok, we do not wish to limit the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks provide. In all honesty, we are not sending many mails, because we also hate spam on our side. So we like to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier programs to observe the way the price scales again. The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Live Chat Function
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we focused on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and feature with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those feature we did not need but might have to pay for. We are glad to say that we believe we got the best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers that are looking for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you have a question or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Function