Background Live Chat Function
There’s no motive live chat shouldn’t be simple. Live Chat Function
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small businesses provide instant answers and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat system to understand who it’s best for and which of the attributes are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable evaluations. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate due to its user friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within minutes of communicating through the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He explained that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real time. So if somebody is looking at a pair of shoes you sell on your site, you understand exactly what to begin speaking about, and you have the instruments for creating canned responses for specific components of your website. Live Chat Function
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks come in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like prior to, during and after the dialog. Feel free to modify around colors, set triggers for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the move. For example, if you need to leave the office but still want to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer service is constantly managed, as it works like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is filled with advice on how to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and about the web site for many plans. Live Chat Function
Pure Chat does not have a free trial. But you do not want one at all, since the provider offers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the system, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep expenses down. In this report, we discuss with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with only a few goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with large support groups. Live Chat Function