Introduction Live Chat Google Tag Manager
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Live Chat Google Tag Manager
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there territory all the incoming requests from the customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all of the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one may not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Live Chat Google Tag Manager
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer service.
In terms of the Plan, The entire website looks really nice and I may also say that UX doesn’t lack in that department. There’s one thing which confused me though: when I had been on the primary site I clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a standard live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and providing different programs with a wider range of features To satisfy their future clients. Live Chat Google Tag Manager