Overview Live Chat Gratis
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Live Chat Gratis
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, accessible from the app’s sidebar — there land each of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little feature is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors section, telling us about all of the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Live Chat Gratis
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the whole documentation programmers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the level of your customer services.
In terms of the design, The entire site looks very nice and that I can even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I was on the main site , I clicked on the conversation window three days, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and providing different programs using a larger selection of features To satisfy their future customers. Live Chat Gratis